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eBay Merchant Faces Privacy Issues about Customer’s Personal Information
eBay Inc. has built trust and credibility being the leading United States internet consumer-to-consumer auction website for years. As the internet has grown, consumers all over the world have the ability to buy and sell on eBay and similar websites.
Recently, eBay has faced scrutiny over an Australian eBay customer’s complaint about the merchant, “Shahizanhashim.” Shahizanhashim is based in Malaysia and destroyed its own credibility and the good name of eBay since it inadvertently exposed the details of over 300 Australians who paid for various items from their online store. “Shahizanhashim” sells clothing and accessories on the auction site. In response to the privacy breach, the people in charge of eBay’s head of communications have decided to give extra protection to the important personal information. Phone numbers, postal addresses, email addresses, and the items purchased by consumers online are now encoded on eBay to save their privacy from any harm. The fact that scam and hacking cases have been on the rise is another reason for eBay’s move towards increased consumer security. “It is concerning,” said Timothy Pilgrim, The Australian Privacy Commissioner. “eBay [has] contacted us about this matter and are keeping us informed,” he added.
Shahizanhashim Store Owners Apologize